Comments on: Switching to Parallax for home broadband http://www.chrishardie.com/blog/2006/01/switching-to-parallax-for-home-broadband.html Personal Blog for James Christopher Hardie Wed, 07 Jan 2009 18:53:58 +0000 http://wordpress.org/?v=2.6.1 By: Chris http://www.chrishardie.com/blog/2006/01/switching-to-parallax-for-home-broadband.html#comment-2089 Chris Wed, 14 Jun 2006 11:45:03 +0000 http://www.chrishardie.com/weblog/?p=121#comment-2089 Neil Curry wrote a letter to the editor noting that <a href="http://www.pal-item.com/apps/pbcs.dll/article?AID=/20060614/NEWS03/606140326/1003" rel="nofollow">Insight's service has continued to be poor for him too</a> (sounds like a very similar experience to mine). I also thought I'd mention that I've been receiving letters from Insight asking me to rejoin their high speed Internet service offering for an initially discounted monthly price. I've responded with communications explaining why I left in the first place and asking them to A) address those points or B) stop mailing me. To date they've done neither. Neil Curry wrote a letter to the editor noting that Insight's service has continued to be poor for him too (sounds like a very similar experience to mine). I also thought I'd mention that I've been receiving letters from Insight asking me to rejoin their high speed Internet service offering for an initially discounted monthly price. I've responded with communications explaining why I left in the first place and asking them to A) address those points or B) stop mailing me. To date they've done neither.

]]> By: Chris http://www.chrishardie.com/blog/2006/01/switching-to-parallax-for-home-broadband.html#comment-631 Chris Sat, 04 Feb 2006 23:50:20 +0000 http://www.chrishardie.com/weblog/?p=121#comment-631 A follow up: After cancelling my broadband service with Insight, I got a letter in the mail from them this week <i>welcoming</i> me to Insight broadband. "Our goal every day is to deilver the most advanced products at the best value with first-class customer service...Thank you for your loyalty by choosing Insight as your high-speed Internet provider." Uh-huh. Maybe they just did that to make me feel guilty. A follow up: After cancelling my broadband service with Insight, I got a letter in the mail from them this week welcoming me to Insight broadband. "Our goal every day is to deilver the most advanced products at the best value with first-class customer service...Thank you for your loyalty by choosing Insight as your high-speed Internet provider." Uh-huh. Maybe they just did that to make me feel guilty.

]]> By: Chris http://www.chrishardie.com/blog/2006/01/switching-to-parallax-for-home-broadband.html#comment-620 Chris Tue, 24 Jan 2006 14:32:01 +0000 http://www.chrishardie.com/weblog/?p=121#comment-620 Parallax actually did offer us e-mail services as a part of the setup, I just declined them and forgot to tell Mark that I'd done that on his behalf. :) Parallax actually did offer us e-mail services as a part of the setup, I just declined them and forgot to tell Mark that I'd done that on his behalf. :)

]]> By: Mark Stosberg http://www.chrishardie.com/blog/2006/01/switching-to-parallax-for-home-broadband.html#comment-615 Mark Stosberg Mon, 23 Jan 2006 20:08:15 +0000 http://www.chrishardie.com/weblog/?p=121#comment-615 I was going to write my own post about my satisfaction with Parallax, but I'll just add this "me too" comment here, since Chris has already hit all the highlights. My one nitpick is that it wason't easy to find the server to use for outgoing SMTP to use on their website. As I re-read their page on residental broadband now, I don't see any mention of providing e-mail services. I don't personally need an e-mail account with this service, but it is the norm for ISPs to also provide e-mail. This could be clearer on their website. I was going to write my own post about my satisfaction with Parallax, but I'll just add this "me too" comment here, since Chris has already hit all the highlights.

My one nitpick is that it wason't easy to find the server to use for outgoing SMTP to use on their website. As I re-read their page on residental broadband now, I don't see any mention of providing e-mail services. I don't personally need an e-mail account with this service, but it is the norm for ISPs to also provide e-mail. This could be clearer on their website.

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