Month Archive for August, 2006
Customer service done poorly by Ramada
Earlier in life I had a job as the senior front desk clerk at a national hotel chain. I made reservations, served breakfast, transferred calls, checked people in, checked people out, cleaned the pool, cleaned rooms when housekeeping had left for the day, chatted with vacationers and placated frustrated guests. The experience has [...]
A conversation about economic growth in Richmond
In April of 2005, I made a personal commitment related to my purchasing decisions here in Richmond. I published the text of my pledge online, and have since found that hundreds of others have come to share that commitment in writing, and many more have communicated their support in other ways, which is very [...]
Infected with a book meme
There's a book meme going around, and Eric has tagged me. As he says, "a meme is an idea that spreads...Meme ideas spread by imitation, by exact copying and inexact copying. Memes can be melodies, catch-phrases, stories, clothing fashions, and ways of making pots. Many memes spread unintentionally in the course of casual conversation [...]
A review of Blue Vinyl
It would be nice if some day we could say, "great, now we know about ALL of the human-made products and processes that can give us cancer and harm the planet, now let's start doing something about them." But alas, it seems that everywhere you look, there's a new story about a chemical or [...]
Customer service done right by Fazoli's
Over the weekend I visited the Fazoli's drive through on my way out of town - it's the closest thing we've got to an Italian restaurant (though maybe not for long) and I have a certain affinity for it after having worked at one as a teenager for one of my first real jobs (it [...]

(4.86 out of 5)
(4.04 out of 5)