Comments on: Is it possible for Sprint customer service to be this bad? http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html Personal Blog for James Christopher Hardie Wed, 07 Jan 2009 16:40:06 +0000 http://wordpress.org/?v=2.6.1 By: Matt http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-87006 Matt Sun, 04 Jan 2009 16:34:15 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-87006 I, too, recently had a problem with Sprint. I called to get a Canada Roaming option added to my plan. This is a relatively inexpensive feature (under 5$/ month), and lets me use my phone while travelling for business in Canada at a reasonable savings. In the past, this addition has taken me about 10 min's to accomplish over the phone. For whatever reason, Sprint doesn't have this option over the internet. I can remove the Roaming option from my plan over teh internet, but not add it. Anyhow, the whole process this time around took me 4 separate phone calls to Spring Customer Service, and over an hour and thirty minutes to finally accomplish. I finally got the roaming plan added. However, two weeks later, I'm still astonished at the inefficiency and incompetence I experienced with all but 1 representative, when trying to add the roaming option. When evaluating the efficiency of this company to provide service in this instance, there is an enormous waste of company resources and time and certainly I will not buy Sprint/Nextell stock, or recommend anyone I'm advising to do so. To fix this particular problem, the company should make this roaming option and all other additions to sprint plans possible online. I, too, recently had a problem with Sprint. I called to get a Canada Roaming option added to my plan. This is a relatively inexpensive feature (under 5$/ month), and lets me use my phone while travelling for business in Canada at a reasonable savings. In the past, this addition has taken me about 10 min's to accomplish over the phone. For whatever reason, Sprint doesn't have this option over the internet. I can remove the Roaming option from my plan over teh internet, but not add it.

Anyhow, the whole process this time around took me 4 separate phone calls to Spring Customer Service, and over an hour and thirty minutes to finally accomplish. I finally got the roaming plan added. However, two weeks later, I'm still astonished at the inefficiency and incompetence I experienced with all but 1 representative, when trying to add the roaming option.

When evaluating the efficiency of this company to provide service in this instance, there is an enormous waste of company resources and time and certainly I will not buy Sprint/Nextell stock, or recommend anyone I'm advising to do so.

To fix this particular problem, the company should make this roaming option and all other additions to sprint plans possible online.

]]> By: Nicole http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86814 Nicole Sat, 20 Dec 2008 17:50:12 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86814 I realize that this article was written over a year ago, but I have to say that I completely agree with everything written here. I'm currently having some major issues with Sprint; its way too long of a story to type out, but it consists of moving to an area with no Sprint service, trying to cancel my service, being told that I have to pay the ETF, being hung up on by unprofessional and rude reps, Sprint not cancelling my account, and me being expected by Sprint to pay for months of service that I didn't use despite the fact that my record with them shows that I've called everyday and faxed my proof of move to several different numbers. Its exhausting, time-consuming, and a waste of money. Sprint has the worst customer service and I really, really hate them. I realize that this article was written over a year ago, but I have to say that I completely agree with everything written here. I'm currently having some major issues with Sprint; its way too long of a story to type out, but it consists of moving to an area with no Sprint service, trying to cancel my service, being told that I have to pay the ETF, being hung up on by unprofessional and rude reps, Sprint not cancelling my account, and me being expected by Sprint to pay for months of service that I didn't use despite the fact that my record with them shows that I've called everyday and faxed my proof of move to several different numbers. Its exhausting, time-consuming, and a waste of money. Sprint has the worst customer service and I really, really hate them.

]]> By: Paul Poulos http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86813 Paul Poulos Sat, 20 Dec 2008 04:09:32 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86813 I am about to go to bed and don't have much time but I just want to say that I AGREE!!! Sprint is absolutely horrible. I loved my first bill of 500 dollars when we used our phones for a week with nothing excessive or abnormal. I especially appreciated the $75 dollar charge for downloading one ring tone. Only reason we are keeping them is because we don't want to pay the fees to cancel now. Bottom line is Sprint is terrible, customer service is incompetent, and they flat out lie to you. Good luck!! I am about to go to bed and don't have much time but I just want to say that I AGREE!!! Sprint is absolutely horrible. I loved my first bill of 500 dollars when we used our phones for a week with nothing excessive or abnormal. I especially appreciated the $75 dollar charge for downloading one ring tone. Only reason we are keeping them is because we don't want to pay the fees to cancel now. Bottom line is Sprint is terrible, customer service is incompetent, and they flat out lie to you. Good luck!!

]]> By: george http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86489 george Mon, 08 Dec 2008 06:26:20 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86489 I could write a book on my nightmare customer service experience with Sprint. I'll give you the short version: 1) I made the mistake of buying a Blackberry from a Sprint telemarketer. I travel extensively, and was in need of a new phone so I was actually glad the guy called. He told me that Sprint was offering a special price with rebates galore. Hey, Sign me up! I purchased the phone using a Visa card. The phone I ordered was the wrong one so I went to the Sprint store to exchange it for an upgraded Blackberry World Phone. The store didn't have one in stock, however the clerk kindly handed me their phone to order it from another department. The clerk then did an exchange using my Visa at the cash register, and I my new phone arrived at my home two days later. Cool. 2) Since I'm not exactly a tech-savvy phone genius, I returned to the Sprint store to get some help setting up my new Blackberry. They were marginally helpful; however they got me fixed up nonetheless. 3) I chose the Blackberry World Phone because as I said, I travel extensively. I was leaving for China in a few days and just as I do every month, I dial *3 to pay my Sprint bill. I was a bit shocked when the lovely robo-woman told me that my new balance was $1100.00! As I said, I purchased one phone, exchanged it for another, all on my Visa card. My normal phone bill is around 100.00 per month, and now I'm looking at an $1100.00 phone bill. I called "customer service" immediately to get to the bottom of it. Oh my God! I spent two days, and a total of 9 hours on the phone dealing with one idiot after another. In two days, I spoke with 29 different people. I was hung up on, mysteriously disconnected with, put on perma-hold, and treated like dirt by these evil mutants employed by Sprint. I was yelled at, threatened, called a liar, insulted in a half a dozen other ways, and still nobody could figure out why my phone bill was $1100.00. I had only two days to go until I'm on a plane for China, and I'm going through a living hell with Sprint! I was only in the US for a total of four days in between trips abroad. Time that I could have spent with family or friends was consumed by having to deal with Sprint “customer service”. On the third day, I return to the Sprint store to try to resolve the issue. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the "king of Sprint", or whatever. The guy was very pleasant, and tried to help me unravel the whole mess. Turns out, I was charged for three phones. They charged my Visa bill, and there were overlapping charges on my Sprint bill. He credited me for part of the damage; however I was told that the credit for $700.00 on my Sprint bill wouldn’t show up until my next monthly statement. At this point, I was just happy to know that I had a working telephone to take to China, and I was glad to know that the issue was more or less resolved. Had I not been on such a hectic travel schedule, I would have dropped Sprint immediately. 4) One month later: I return from China, dial *3 to pay my Sprint bill, only to hear robo-woman's voice telling me that I'm past due for the amount of $700.00. Now, I've never been late with paying my Sprint bill. In fact, I usually pay early. I've been a loyal Sprint customer for eight years. I didn't use my phone in China, except to answer annoying messages from Sprint which I was receiving daily (Apparently, when you have an open dispute with them, they try to annoy you into submission by hounding you to death across the globe. You can run, but you can't hide!) So once again, rather than go through another two days of degradation trying to resolve anything on the phone with "customer service", I drive to the Sprint store. During my jet-lagged attempt to get some answers from the guy in the store, I was told that this was somehow my fault because "we told you it would take a month for the credit to show up on your statement". He also suggested that I pay the bill, even though I don't owe them money, and wait until yet another month goes by for the billing department to straighten it out. Rather than get violent with the guy, I marched out of there and promptly called "customer service" again to see if I could find some answers. Finally, I get someone who isn't on drugs to speak with.The "supervisor" more or less got it straightened out. It's been almost three months, and I'm still waiting for that rebate. Never did get that "special offer". After the mental anguish Sprint put me through, they should give me free phones and free service for life. I would drop Sprint, however I'm in China again this month, and I’m heading to Italy after Christmas. As grueling as my travel schedule is, I don't have time to change service right now. Whenever I can take a break, dropping Sprint is high on my to-do list! Funny side note: While I was in China last month, I realized that I forgot to call Hertz before I left to reserve car to upon my return to the States. Since I really didn’t know how to dial US directory assistance from China to get the number for Hertz Rent-A-Car, I called Sprint to ask “customer service” for help. I explained to the woman that I was in China trying to reach directory assistance in the US so I could make a rental car reservation. The woman at Sprint “customer service” responded by yelling “Sir, we are not a travel agent”, and then hung up on me. … At least they’re consistent. I could write a book on my nightmare customer service experience with Sprint.

I'll give you the short version:

1) I made the mistake of buying a Blackberry from a Sprint telemarketer. I travel extensively, and was in need of a new phone so I was actually glad the guy called. He told me that Sprint was offering a special price with rebates galore. Hey, Sign me up! I purchased the phone using a Visa card. The phone I ordered was the wrong one so I went to the Sprint store to exchange it for an upgraded Blackberry World Phone. The store didn't have one in stock, however the clerk kindly handed me their phone to order it from another department. The clerk then did an exchange using my Visa at the cash register, and I my new phone arrived at my home two days later. Cool.

2) Since I'm not exactly a tech-savvy phone genius, I returned to the Sprint store to get some help setting up my new Blackberry. They were marginally helpful; however they got me fixed up nonetheless.

3) I chose the Blackberry World Phone because as I said, I travel extensively. I was leaving for China in a few days and just as I do every month, I dial *3 to pay my Sprint bill. I was a bit shocked when the lovely robo-woman told me that my new balance was $1100.00! As I said, I purchased one phone, exchanged it for another, all on my Visa card. My normal phone bill is around 100.00 per month, and now I'm looking at an $1100.00 phone bill. I called "customer service" immediately to get to the bottom of it.

Oh my God! I spent two days, and a total of 9 hours on the phone dealing with one idiot after another. In two days, I spoke with 29 different people. I was hung up on, mysteriously disconnected with, put on perma-hold, and treated like dirt by these evil mutants employed by Sprint. I was yelled at, threatened, called a liar, insulted in a half a dozen other ways, and still nobody could figure out why my phone bill was $1100.00.

I had only two days to go until I'm on a plane for China, and I'm going through a living hell with Sprint! I was only in the US for a total of four days in between trips abroad. Time that I could have spent with family or friends was consumed by having to deal with Sprint “customer service”.

On the third day, I return to the Sprint store to try to resolve the issue. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the "king of Sprint", or whatever. The guy was very pleasant, and tried to help me unravel the whole mess. Turns out, I was charged for three phones. They charged my Visa bill, and there were overlapping charges on my Sprint bill. He credited me for part of the damage; however I was told that the credit for $700.00 on my Sprint bill wouldn’t show up until my next monthly statement.
At this point, I was just happy to know that I had a working telephone to take to China, and I was glad to know that the issue was more or less resolved. Had I not been on such a hectic travel schedule, I would have dropped Sprint immediately.

4) One month later: I return from China, dial *3 to pay my Sprint bill, only to hear robo-woman's voice telling me that I'm past due for the amount of $700.00. Now, I've never been late with paying my Sprint bill. In fact, I usually pay early. I've been a loyal Sprint customer for eight years. I didn't use my phone in China, except to answer annoying messages from Sprint which I was receiving daily (Apparently, when you have an open dispute with them, they try to annoy you into submission by hounding you to death across the globe. You can run, but you can't hide!)

So once again, rather than go through another two days of degradation trying to resolve anything on the phone with "customer service", I drive to the Sprint store. During my jet-lagged attempt to get some answers from the guy in the store, I was told that this was somehow my fault because "we told you it would take a month for the credit to show up on your statement". He also suggested that I pay the bill, even though I don't owe them money, and wait until yet another month goes by for the billing department to straighten it out. Rather than get violent with the guy, I marched out of there and promptly called "customer service" again to see if I could find some answers.

Finally, I get someone who isn't on drugs to speak with.The "supervisor" more or less got it straightened out. It's been almost three months, and I'm still waiting for that rebate. Never did get that "special offer". After the mental anguish Sprint put me through, they should give me free phones and free service for life. I would drop Sprint, however I'm in China again this month, and I’m heading to Italy after Christmas. As grueling as my travel schedule is, I don't have time to change service right now. Whenever I can take a break, dropping Sprint is high on my to-do list!

Funny side note:

While I was in China last month, I realized that I forgot to call Hertz before I left to reserve car to upon my return to the States. Since I really didn’t know how to dial US directory assistance from China to get the number for Hertz Rent-A-Car, I called Sprint to ask “customer service” for help. I explained to the woman that I was in China trying to reach directory assistance in the US so I could make a rental car reservation. The woman at Sprint “customer service” responded by yelling “Sir, we are not a travel agent”, and then hung up on me.

… At least they’re consistent.

]]> By: Rebecca Mullinnix http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86475 Rebecca Mullinnix Tue, 02 Dec 2008 20:13:48 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86475 Oh, and the reason we were looking to switch? My phone fell into the mud this weekend and destroyed. Our contracts have been expired since May and Sprint has been calling to get us to renew. We like the IPhone but don't like Cingular. Have been "thinking about it". Our daughter's phones expire Feb. We thought, maybe we'll renew, get them new phones for Xmas, surprise them, stay with Sprint. Is it possible, let's just say, that the reps realize we are locked in on 2 lines until Feb? Hmmm. Well this family will just wait around until Feb & switch. Good customers, 4 years, good size monthly bill, paid on time. Lost because someone didn't drink their good customer service drink before taking calls this morning. Someone needs to work on retention training for the retentions "specialists". Really silly. What if we had a real problem???? You would think with the economy the way it is, companies closing/going under, they wouldn't lose customers over such stupid "service" or lack of. Oh, and the reason we were looking to switch? My phone fell into the mud this weekend and destroyed. Our contracts have been expired since May and Sprint has been calling to get us to renew. We like the IPhone but don't like Cingular. Have been "thinking about it". Our daughter's phones expire Feb. We thought, maybe we'll renew, get them new phones for Xmas, surprise them, stay with Sprint. Is it possible, let's just say, that the reps realize we are locked in on 2 lines until Feb? Hmmm. Well this family will just wait around until Feb & switch. Good customers, 4 years, good size monthly bill, paid on time. Lost because someone didn't drink their good customer service drink before taking calls this morning. Someone needs to work on retention training for the retentions "specialists". Really silly. What if we had a real problem???? You would think with the economy the way it is, companies closing/going under, they wouldn't lose customers over such stupid "service" or lack of.

]]> By: Rebecca Mullinnix http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86474 Rebecca Mullinnix Tue, 02 Dec 2008 19:58:30 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86474 No problem with Sprint for 3 years. Until today. No problem, because we didn't have any problem. The funny thing? We are up for renewal and transferred to "Retention Specialist" as we considered switching to TMobile, purely for plan & phone features. The Retention Specialist blew the deal. As we considered our options last night, we had a question about the $150/credit per line, towards new phones (we have 4 lines) if we renew for another 2 years. Spent an hour on the phone with a representative, who told us we should qualify for an additional credit to our bill for being a "loyal customer" but that had to be completed before the upgrade & renewal of our contracts. Their system was in the middle of an update so she was unable to access information on our account to see how much that would be. Could be 5%, 10% or another amount, depending. Either she would call us back the next day (today) after 3pm, or we could call after 7am and talk with her supervisor, which she was leaving detailed information for. She put is on hold a few times to "document" the conversation in the notes so anyone looking at it would know what was happening. I called first thing this morning, talked to the first representative, who at first told me we only had $70/credit. When I said we'd talked to 2 other reps in 2 days, who both said $150, she confirmed that was right. But couldn't confirm anything about the "loyalty credit" or "retention credit". her "hands were tied" but she would transfer me to a retention specilist who could help me. The retention specialist told me there were NO notes from speaking to anyone the day before and argued with me, making me feel like I was lying! Even when I told her the previous rep specifically told me she saw the notes, just nothing about the credit. Regardless, how can she help me with the question about the loyalty credit? She mentioned a $100/credit that could be applied to the bill but that was seperate from the phone credit (I had already pointed this out to her). I said, yes, just as I mentioned already, the issue wasn't the phones, I would take care of that but the credit which needed to be done BEFORE we renewed our contracts. She ignored that and went on to give me a quote on the phone. Which was $30 a piece versus FREE if we ordered online. I asked her why I would do that? Then again, said that I already told her I wasn't ordering phones with her, my husband needed to be with me, we wanted to actually look at the phones in person, decide what we were going to do, what about the credit? As soon as she realized I wasn't going to pay $30 for a phone I could order for free, she told me she couldn't help me! There were no notes from the night before and nothign to prove how much the representative promised me. I said I never told them how much, simply that there was an amount, set by Sprint policies, based on the length of time a customer has been loyal and she had to wait until today to find out what that would be. The RETENTION rep told me Sprint no longer offered those credits (this was a 30 minute conversation) and she coulnd't help me with that. I thanked her & said "I guess we'll go to TMobile". No problem with Sprint for 3 years. Until today. No problem, because we didn't have any problem. The funny thing? We are up for renewal and transferred to "Retention Specialist" as we considered switching to TMobile, purely for plan & phone features. The Retention Specialist blew the deal. As we considered our options last night, we had a question about the $150/credit per line, towards new phones (we have 4 lines) if we renew for another 2 years. Spent an hour on the phone with a representative, who told us we should qualify for an additional credit to our bill for being a "loyal customer" but that had to be completed before the upgrade & renewal of our contracts. Their system was in the middle of an update so she was unable to access information on our account to see how much that would be. Could be 5%, 10% or another amount, depending. Either she would call us back the next day (today) after 3pm, or we could call after 7am and talk with her supervisor, which she was leaving detailed information for. She put is on hold a few times to "document" the conversation in the notes so anyone looking at it would know what was happening. I called first thing this morning, talked to the first representative, who at first told me we only had $70/credit. When I said we'd talked to 2 other reps in 2 days, who both said $150, she confirmed that was right. But couldn't confirm anything about the "loyalty credit" or "retention credit". her "hands were tied" but she would transfer me to a retention specilist who could help me. The retention specialist told me there were NO notes from speaking to anyone the day before and argued with me, making me feel like I was lying! Even when I told her the previous rep specifically told me she saw the notes, just nothing about the credit. Regardless, how can she help me with the question about the loyalty credit? She mentioned a $100/credit that could be applied to the bill but that was seperate from the phone credit (I had already pointed this out to her). I said, yes, just as I mentioned already, the issue wasn't the phones, I would take care of that but the credit which needed to be done BEFORE we renewed our contracts. She ignored that and went on to give me a quote on the phone. Which was $30 a piece versus FREE if we ordered online. I asked her why I would do that? Then again, said that I already told her I wasn't ordering phones with her, my husband needed to be with me, we wanted to actually look at the phones in person, decide what we were going to do, what about the credit? As soon as she realized I wasn't going to pay $30 for a phone I could order for free, she told me she couldn't help me! There were no notes from the night before and nothign to prove how much the representative promised me. I said I never told them how much, simply that there was an amount, set by Sprint policies, based on the length of time a customer has been loyal and she had to wait until today to find out what that would be. The RETENTION rep told me Sprint no longer offered those credits (this was a 30 minute conversation) and she coulnd't help me with that. I thanked her & said "I guess we'll go to TMobile".

]]> By: Kim http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86223 Kim Wed, 15 Oct 2008 06:21:10 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86223 Chris, I've bookmarked your blog site re: Sprint Customer Service. My husband and I have been with Sprint and just this past year (Sept 07) we were thinking of canceling with Spring and going with T-Mobile. I wish we had but, my hubby got a "Sweetheart deal - a unbelievable package deal" that really sounded too good to be true and Tony caught the bait! We had such a rough time trying to explain all those costs we shouldn't have gotten but, it went on deaf ears. We couldn't even speak with a supervisor. I had another incident just tonight as someone changed our plan to the Season plan (which would have incurred big time fees if we didn't check out plan tonight) It is a long story and we are ready to bail when our contract is up. I am thinking of starting a Sprint blog and cataloging all of what I've gone through with their customer service, name, date, person spoken with...that kind of thing and just using it as a FYI too. Because I questioned our contract date that was pushed back to 2010 without our consent, I realized that someone had changed our plan. Finally, I was able to get online with someone who really helped me and eventually got a supervisor online. The problem is suppose to be resolved but...I am going to check each week to make sure my contract date is still the same date and also...my plan hasn't changed and i am looking carefully at my bill online and also the hard copy I receive. Thanks for blogging on this. PS don't take this blog down. Chris,
I've bookmarked your blog site re: Sprint Customer Service. My husband and I have been with Sprint and just this past year (Sept 07) we were thinking of canceling with Spring and going with T-Mobile. I wish we had but, my hubby got a "Sweetheart deal - a unbelievable package deal" that really sounded too good to be true and Tony caught the bait! We had such a rough time trying to explain all those costs we shouldn't have gotten but, it went on deaf ears. We couldn't even speak with a supervisor. I had another incident just tonight as someone changed our plan to the Season plan (which would have incurred big time fees if we didn't check out plan tonight) It is a long story and we are ready to bail when our contract is up. I am thinking of starting a Sprint blog and cataloging all of what I've gone through with their customer service, name, date, person spoken with...that kind of thing and just using it as a FYI too. Because I questioned our contract date that was pushed back to 2010 without our consent, I realized that someone had changed our plan. Finally, I was able to get online with someone who really helped me and eventually got a supervisor online. The problem is suppose to be resolved but...I am going to check each week to make sure my contract date is still the same date and also...my plan hasn't changed and i am looking carefully at my bill online and also the hard copy I receive. Thanks for blogging on this. PS don't take this blog down.

]]> By: Lucas http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86217 Lucas Wed, 08 Oct 2008 03:20:18 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86217 So i was having a problem with my sprint EVDO internet (Only net i can get in my area) my ping was in the 600-800 range when it is normaly 150. This had been going on for a few days now and i though it was time to call tech support and see what was up. After being on hold for 20 mins i finaly get through. So i explain how my ping has been high for the past few days and i ask if a tower was down. "No, no towers are down, nothings wrong" So then i ask the techie if they know what a tracert is "No i do not" they say. So i ask if i can talk to tier 2 or 3 tech support "I am advanced tech support" they say. I am told to do ipconfig /flushdns which doesnt do anything. Then i am told to be put on hold. After a few minutes they come back saying they asked around the office and that a ping high is actually a good thing! News to me. Then the techie goes on to say that "I ran a search on google as to what causes high pings and i could be that you dont have enough ram or to little HDD space" at that point i am in disbelief at the words this person just said and said i had to go and hung up. I will try again tommorow, maybe i can get someone else. I though i should share my story with the world about the amazingly trained tech support over at sprint. So i was having a problem with my sprint EVDO internet (Only net i can get in my area) my ping was in the 600-800 range when it is normaly 150. This had been going on for a few days now and i though it was time to call tech support and see what was up. After being on hold for 20 mins i finaly get through. So i explain how my ping has been high for the past few days and i ask if a tower was down. "No, no towers are down, nothings wrong" So then i ask the techie if they know what a tracert is "No i do not" they say. So i ask if i can talk to tier 2 or 3 tech support "I am advanced tech support" they say. I am told to do ipconfig /flushdns which doesnt do anything. Then i am told to be put on hold. After a few minutes they come back saying they asked around the office and that a ping high is actually a good thing! News to me. Then the techie goes on to say that "I ran a search on google as to what causes high pings and i could be that you dont have enough ram or to little HDD space" at that point i am in disbelief at the words this person just said and said i had to go and hung up. I will try again tommorow, maybe i can get someone else.

I though i should share my story with the world about the amazingly trained tech support over at sprint.

]]> By: Angry Sprint Customer http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86198 Angry Sprint Customer Wed, 01 Oct 2008 01:13:58 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86198 Oh my Chris! We though we were the only ones who have had problems with sprint...almost the identical problems have happened with my phones! We switched to TMOBILE today...after yesterday...ongoing SEVEN hour customer service calls and sprint chats..being hung up on two times, being told "ok i apologize for the inconvience" a thousand times, after being told ok the problem has been fixed....after the aggrivation and frustration...it was time to end our 6year long service with sprint. and we will NOT be paying the $200 cancellation fee...why? because Sprint failed to hold up their end of the freakin contract, the ridiculous complications i had with them every single bill cycle...its just enough. They arent seeing a dime more out of us! Oh my Chris! We though we were the only ones who have had problems with sprint...almost the identical problems have happened with my phones! We switched to TMOBILE today...after yesterday...ongoing SEVEN hour customer service calls and sprint chats..being hung up on two times, being told "ok i apologize for the inconvience" a thousand times, after being told ok the problem has been fixed....after the aggrivation and frustration...it was time to end our 6year long service with sprint. and we will NOT be paying the $200 cancellation fee...why? because Sprint failed to hold up their end of the freakin contract, the ridiculous complications i had with them every single bill cycle...its just enough. They arent seeing a dime more out of us!

]]> By: Rich Newbold http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86130 Rich Newbold Sat, 13 Sep 2008 22:51:22 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86130 My wife and I just called Sprint this afternoon and canceled our contract. I had problems with Sprint similiar to the ones you describe. We were Sprint customers since 1995. We made the fatal mistake of calling customer service to inquire about how much credit we had accrued towards the upgrade of a new phone. The next thing we know is that two new phones showed up on our door step that we had not ordered and not authorized. That began a 2 month ordeal dealing with Sprint customer service. After speaking with about 15 different customer service reps over the two month time frame we finally learned that we had also signed up to a new 2 year contract that we had not authorized. To make a long story short my wife and I spent 2 months dealing with incompetant, rude, and totaly unconcerned Sprint representatives. Several times they told us they would send us prepaid mailers to return the phones but those mailers never came. Over time we began to realize theat these promises were nothing more than lies so they could placate us and get us off the phone. They probably thought that the odds were that when we discovered their lie and called back, we would bother someone else. Lies, fraud, incompetance, lack of service and condecending treatment of their customers resulted in our saying good by. As of today we start fresh with Verizon. Rich Newbold My wife and I just called Sprint this afternoon and canceled our contract. I had problems with Sprint similiar to the ones you describe. We were Sprint customers since 1995. We made the fatal mistake of calling customer service to inquire about how much credit we had accrued towards the upgrade of a new phone. The next thing we know is that two new phones showed up on our door step that we had not ordered and not authorized. That began a 2 month ordeal dealing with Sprint customer service. After speaking with about 15 different customer service reps over the two month time frame we finally learned that we had also signed up to a new 2 year contract that we had not authorized.

To make a long story short my wife and I spent 2 months dealing with incompetant, rude, and totaly unconcerned Sprint representatives.

Several times they told us they would send us prepaid mailers to return the phones but those mailers never came. Over time we began to realize theat these promises were nothing more than lies so they could placate us and get us off the phone. They probably thought that the odds were that when we discovered their lie and called back, we would bother someone else.

Lies, fraud, incompetance, lack of service and condecending treatment of their customers resulted in our saying good by.

As of today we start fresh with Verizon.

Rich Newbold

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