Posts in the "consumer watch" category - Chris Hardie

You might open a newspaper soon to see an ad like the one at right which appeared in my local paper a few days ago.  It encourages you to "Stand With Main Street" to protest "special treatment" of Amazon.com that allows them to forgo the collection of sales tax on online purchases, resulting in an unfair advantage over "every Hoosier brick and mortar retailer."  I don't usually see full-page ads related to Internet commerce in a market this size, so I thought I'd investigate the issues at stake. The...

It feels worth noticing the parts of our lives that are set up to make some regular use of disposable items.  Whether it's plastic bottles of water, plastic bags at the grocery or styrofoam coffee cups, there are a lot of things we use once or only a few times and then throw away when we don't necessarily need to. Recently I went looking for a more sustainable way to shave, so that I didn't have to throw away as many of those ridiculously expensive blade cartridges. At some points in life...

At some point when I was fairly young, I was excited to learn about the concept of "truth in advertising" - the notion that it actually matters whether what you say in a public announcement or description of products or services is true or not.  I was even more excited to learn that there was an official government entity (in the U.S., the Federal Trade Commission) empowered to enforce truth in advertising standards, and punish those who would dare publish falsehoods.  It totally knocked my socks...

As a employer of many high tech-workers who would prefer to ride their bikes to work instead of driving a car, my company Summersault has a real stake in having bike parking options near our downtown office.  We've even interviewed potential hires who cite the availability of bike parking and other types of alternative transportation support as an important factor in their decision to live and work in a city like Richmond, and with a limited pool of local technical talent to start with, it's in our interest...

Bank interface story #1: Got a new debit card for a new checking account.  Sticker on card says "must be activated at an ATM before use."  Went to ATM at bank, inserted card, entered temporary PIN (securely mailed in a separate envelope).  ATM menu came up, one option was "Change PIN."  Entered new PIN.  ATM said "Card is being retained" and ended my session. What the heck. Went inside bank, asked teller what's up.  Our conversation, paraphrased:  "You can't change your PIN on the first...

There's an interesting and sad article in today's Palladium-Item, Main Street struggles for survival.  Articles like it are being written about struggling downtown areas across the country, so of course it's nothing new in "this economy," but because it's about the downtown in my community, I take special notice. The article contains some interviews with downtown business owners, some perspective on the history of the Main Street organization there, and some talk of renewed activity from merchants...

One of my most favorite magazines to read, and only one of two I subscribe to, is Wired.  They somehow manage to stay on the cutting edge of the tools, technologies and culture I am connected to as a technology consultant and web developer, and it's a publication that pays meticulous attention to creating outstanding production value - the reading experience is like nothing else.  With only a few exceptions, there's rarely an issue of Wired that doesn't bring me some new insight into the human...

I offer this account of trying to address a known (and I would say, severe) bug in the iPhone 4 mail software, in case it's helpful to others: Ever since I upgraded my iPhone to IOS4 (the latest version of the phone's operating system), the Mail application has been flaky when it comes to syncing mail messages via IMAP. Duplicate messages, empty/blank messages, messages dated 12/31/1969, messages that are deleted and then re-appear, and so on. At first I thought it might be my phone hardware,...

A number of mainstream magazines and newspapers have recently published reports on the increasing threat of "cyberwarfare," the significant resources being devoted to fighting that "war" and what we're doing to protect the critical national asset that is our digital infrastructure. Unfortunately, most of the responses (and the ones favored by the Obama administration) are focused on paying insanely large amounts of money to private contractors to create and deploy complex technological solutions...

A few short stories of recent FAIL and WIN experiences in customer service: Trying to stop getting unsolicited postal mail from Comcast I'm not a Comcast customer, haven't been for a long time, and never at my current address. I get postcards, letters and brochures from them on a regular basis - sometimes several times a week.  It's annoying and wasteful.  I searched the Comcast website and the Internet at large for a while for a web-based form to get on a "do not send me mail" list, and couldn't...