Chris Hardie's Blog

This is another customer service observation, though hopefully not one that isn't already completely obvious. I recently had some new carpet installed in an apartment that I rent out (which, by the way, is available again at the beginning of August, if you're interested), and it was the first time I'd ever hired anyone [...]

Presenting: another epic saga of wireless phone company incompetence...bear with me.
I'd had my Sprint cell phone and plan since 2001 - six years of relatively problem free operation (minor billing annoyances aside). And they recognized that I was a loyal customer who always paid my bill on time - in recent years they regularly [...]

It's interesting to me that the phrase "for national security reasons," offered by the U.S. government and governments around the world to justify various uncomfortable activities (withholding information from or spying on its citizens, demanding cooperation from corporations in legal gray areas, etc.) is so commonly used and so consistently effective. It's effectiveness is [...]

I called the sales team at Linksys today to ask for help in picking which one of their products Summersault wanted to purchase. I saw this notice on their "contact us" web page:
Due to a major earthquake in the South-Pacific area, telephone, internet circuits, and services from the United States have interrupted our call [...]

I opened up today's Sunday newspaper bundle to find a brown paper grocery bag from Menards that said "Merry Christmas! 15% OFF ANYTHING YOU CAN FIT INSIDE THIS BAG!" The fine print - inscribed on both sides of the bag, mind you - was my favorite:
All merchandise must fit inside the bag, all [...]

I have yet to reach the end of the enjoyment I am experiencing from hearing this tech support call that someone recorded: Verizon doesn't know the difference between dollars and cents. As it turns into a global phenomenon, the caller documents his experience on his blog: http://verizonmath.blogspot.com/.
Your call may be recorded to insure [...]

Earlier in life I had a job as the senior front desk clerk at a national hotel chain. I made reservations, served breakfast, transferred calls, checked people in, checked people out, cleaned the pool, cleaned rooms when housekeeping had left for the day, chatted with vacationers and placated frustrated guests. The experience has [...]

It would be nice if some day we could say, "great, now we know about ALL of the human-made products and processes that can give us cancer and harm the planet, now let's start doing something about them." But alas, it seems that everywhere you look, there's a new story about a chemical or [...]

Over the weekend I visited the Fazoli's drive through on my way out of town - it's the closest thing we've got to an Italian restaurant (though maybe not for long) and I have a certain affinity for it after having worked at one as a teenager for one of my first real jobs (it [...]

While I was in Chicago this past week for the professional technical conference some of us from Summersault were attending, we were walking to dinner one night and witnessed the driver of an SUV come within inches of hitting a cyclist. Despite the fact that the driver was rushing to turn through a yellow [...]