Chris Hardie's Blog

A few petitions and e-mail campaigns have been circulating that demand financial institutions waive their processing fees for the handling of donations to help relief efforts in Haiti, following the earthquake there last week.  Some of the requests that I've gotten have expressed irritation that fees are charged at all on charitable giving transactions of any sort.

While I commend the efforts of those who are seeking to maximize the funds that have a direct impact on the actual aid work, I'm not sure that this particular request makes sense to me.

First, a little background on how processing fees work:

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Welcome to my first blog post of 2010.  I didn't expect that my hiatus would be over a month long, but here I am in mid-January.

Thanks to those of you who took the time to complete my blog feedback survey at the end of 2009 - it was really helpful in understanding how my regular readers see the blog.  From the responses I received, here are the highlights:

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I've been walking to and from work via the Main Street business district here in Richmond, Indiana, and as I take in with fresh eyes the businesses and product/service offerings located there, I can't help but argue a bit with the folks who would say it's a struggling area.  We have several great local restaurants, a wide variety of local banks, a place devoted entirely to the art of knitting and crocheting, a cloud computing specialist, a local sporting goods store, massage therapists and acupuncturists, software consultants and website developers, an amazing toy store, bakeries and candy shops, several local jewelers, coffee shops...yeah, the list keeps going on.  What a neat place to live and work!

One of the new additions that I'm most proud of right now is the Clear Creek Food Cooperative, located at 710 East Main Street, right below my company's new headquarters. The store is open to the public as of this past weekend, and the inventory is still growing as we stock local foods, organic produce, crafts and gifts made by local artisans, and healthy bulk foods, snacks, spices and more.

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I'm doing some planning for the future of this blog, and I'd like your feedback.  Of course, you're always welcome to leave your comments in the comments section below, but I've also created a survey with some specific questions that I would appreciate your candid responses to.

It's only 10 questions, most are multiple choice, and if you do take it by the end of the year, I'll put you in a drawing to win $25, either for any business in the Center City business district in Richmond, Indiana or for Amazon.com.   (And if you don't want to identify yourself, that's fine too, you just won't be in the drawing.)

Thanks for your feedback.

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I've been consuming a lot of information, and I'm here to tell you, briefly, what I've learned:

Book, The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz: a great little book, a quick read full of wisdom that seems like it should just be common sense.  To find happiness, be impeccable with your word, don't take anything personally, don't make assumptions, and always do your best.

Book, Leaving Church by Barbara Brown Taylor: moving reflections on a life devoted to ministry and service, and the unexpected twists and turns in how that was manifested.  As someone who has vacillated widely in my relationship with organized religion over time, much of it rang true for me.

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Jason Truitt at the Richmond Palladium-Item has requested input from the paper's readers on its current strategic planning conversations, saying "we want to do a better news operation in 2010."  As I've done in the past, I'd like to try to answer some of Jason's specific questions here, and while they're somewhat particular to our community, my recommendations might be useful for other papers too:

1. Watchdog journalism involves writing stories that hold public officials accountable for their actions or stories that help to right wrongs in the community, for example. In what ways could we improve in this area?

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Are you trying to sabotage your organization by reducing productivity? Are you trying to frustrate and dis-empower your co-workers? Do you have a laser-like focus on poor communication? If so, then you'll appreciate these six tips for how to run a meeting poorly:

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If you've visited Richmond, Indiana via interstate 70 recently, it's likely you've seen a new addition to our most prominent landmarks: a 110-foot vinyl-sided cross right next to the highway exit on our east side.  The cross was erected at a cost of US$150,000 by New Creations Chapel, Inc., which has a website dedicated to the project's history and progress.  Their hope is that it "will give hope, direction, light from above, and encouragement to all those people traveling Interstate 70 and passing New Creations Chapel."

Richmond already has a number of issues with public perception when it comes to tourism and first impressions.  All discussions of religion and symbology aside, I think this new fixture probably doesn't help with that.  But the main question that came up in the casual discussions I've had with people about it is "how does such a thing go up without the community having any input on it?"  To answer that question I contacted Scott Zimmerman, who works as a City Planner with the City of Richmond.

Here's what he had to say:

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I have a lot of friends and colleagues who are rightly skeptical of the value that Twitter brings to the world, but who are also aware that there are things "happening" there that might be of interest.  Often the perception is that they either have to break down and sign up for a Twitter account to use it full force, or that they have to miss out on those happenings altogether.  Here I offer those folks (and perhaps you) a list of five ways you can use Twitter without actually being a Twitter user:

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Once in a while I can't help but comment here on a company or organization that has so clearly committed themselves to creating the worst possible customer service experience for their customers.  Interpage paging, which offers network paging services, faxing, voice and e-mail gateways, etc., is just one such company.  If you're considering using them, you'll definitely want to make sure you ask lots of questions about what happens if you're not satisfied.  Here's our story:

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