Posts tagged as "business" - Chris Hardie

I just finished reading Steven Levy's In the Plex, a great history of Google, Inc.'s origins and growth, and a great insight into what the company could look like in the future, or at least how it might get there. The story of Google that matters for most people is how it affects their daily lives (searching, web browsing, mobile phones, mapping/navigation, email, calendaring, YouTube, news, etc.) but I appreciate that Levy's book focuses on the personalities and processes driving the evolution...

You might open a newspaper soon to see an ad like the one at right which appeared in my local paper a few days ago.  It encourages you to "Stand With Main Street" to protest "special treatment" of Amazon.com that allows them to forgo the collection of sales tax on online purchases, resulting in an unfair advantage over "every Hoosier brick and mortar retailer."  I don't usually see full-page ads related to Internet commerce in a market this size, so I thought I'd investigate the issues at stake. The...

It's been a decent summer of reading for me, and I thought I'd post some very brief reviews of some of what I've encountered along the way.  For each book I’ve linked to an online purchase option, but please consider buying from your locally-owned bookseller or visiting your local library first.  I've organized the reviews into three sections: Culture, Novels and Business & Politics: Culture Ghost in the Wires by Kevin Mitnick Finally, Mitnick gets to tell his side of the story when it comes...

I see a surprising number of organizations and businesses that suffer from the malady of reinventing basic business processes and rediscovering tools and resources they already had, at the expense of using up valuable staff time and straining relationships with their customers and constituents. Sometimes this reinventing and rediscovering happens because there's been a change in staffing, sometimes it happens because people just don't bother to write things down.  But I'm amazed at the "shortcuts"...

In every organizational conversation, there's some process for setting the agenda of what the conversation will be about, and how it will be conducted.  Usually there's a subset of the organization's members who set that agenda - sometimes just a single person - shaping the issues and decisions that the organization takes on. In a non-profit organization board meeting, it might be the Executive Committee or the board chair. In a small business, it might be the business's owners or managers. In...

(Sometimes I wake with a start in the night and think I can hear Palladium-Item Viewpoints Editor Dale McConnaughay's voice chanting in the distance, "you must take a stand, you must enter the fray!"   It's probably because almost every editorial the newspaper has published in the last two months about the income or expenses of City government have included a not-so-subtle encouragement for current candidates for office to make that particular issue a part of our political campaigns.  Today, I'll...

I'm fortunate to have had time to read some actual books cover-to-cover in the last few weeks.  Other than some novels that made for decent beach reading, a notable theme of business, communication and politics emerged.  A few reviews are below; I've linked to an online purchase option, but please consider buying from your local bookseller or visiting your local library first. Game Change by John Heilemann and Mark Halperin Published in 2010, Game Change recounts the stories of the 2008...

In early January, I published a blog entry noting that Tom Amyx, owner of Tom's New York Deli here in Richmond, wanted to give away his restaurant to someone who could carry it forward with a positive and exciting vision.  It turns out that my blog post generated quite a few inquiries to Tom about doing just that.  A local couple, Ron and Rachel Hughes, saw my post, talked to Tom about the possibilities, and are now taking over ownership of the Deli as of this week. Earlier today, I sat down...

A few short stories of recent FAIL and WIN experiences in customer service: Trying to stop getting unsolicited postal mail from Comcast I'm not a Comcast customer, haven't been for a long time, and never at my current address. I get postcards, letters and brochures from them on a regular basis - sometimes several times a week.  It's annoying and wasteful.  I searched the Comcast website and the Internet at large for a while for a web-based form to get on a "do not send me mail" list, and couldn't...

As an employer, my company Summersault is required to withhold and then turn in federal taxes from our employee paychecks.  In the past we've turned in those withheld funds by printing out a check, walking it a block down the street to the bank, and getting a receipt. I recently took the IRS's advice and inquired into enrolling in "EFTPS" - Electronic Federal Tax Payment System.  (It's too bad they didn't call it something really cool like "Maximum Velocity Pay" or "Blue Tiger," but I guess...