Posts tagged as "cellular_phone" - Chris Hardie

Presenting: another epic saga of wireless phone company incompetence...bear with me. I'd had my Sprint cell phone and plan since 2001 - six years of relatively problem free operation (minor billing annoyances aside). And they recognized that I was a loyal customer who always paid my bill on time - in recent years they regularly sent me offers to "upgrade my plan" or my phone and receive a billing credit (but we all know this is because they wanted me to renew my vows and sign on to a new contract). Recently,...

I have yet to reach the end of the enjoyment I am experiencing from hearing this tech support call that someone recorded: Verizon doesn't know the difference between dollars and cents. As it turns into a global phenomenon, the caller documents his experience on his blog: http://verizonmath.blogspot.com/. Your call may be recorded to insure quality, indeed.

After a few incidents of going over my Sprint PCS minute usage without any warning, I hacked together a Perl script that will log in to the sprintpcs.com website and check my minute usage for me. It e-mails me a warning if I go over a certain usage percentage. I thought I'd post it in case anyone else might find it useful: sprint-minutes.pl. I believe Sprint charges something like $3/month for a similar service. Note that you need a few extra modules installed, and you need the components for WWW::Mechanize...

Fair warning: this post is pure rant. I have a Sprint PCS phone that I use as my primary, and only, home phone line. There are tons of reasons why I like this arrangement, which I won't go into here, but I've been a loyal, pay-on-time Sprint customer for several years now. Which is why it was maddeningly frustrating to go to make a call today and get a note that my account had been shut off because I was over my spending limit. I went to Sprint's website to see if I could find out how I'd used...