Posts tagged as "comcast" - Chris Hardie

A few short stories of recent FAIL and WIN experiences in customer service: Trying to stop getting unsolicited postal mail from Comcast I'm not a Comcast customer, haven't been for a long time, and never at my current address. I get postcards, letters and brochures from them on a regular basis - sometimes several times a week.  It's annoying and wasteful.  I searched the Comcast website and the Internet at large for a while for a web-based form to get on a "do not send me mail" list, and couldn't...

About five years ago, it was one of those deals where the cable company gave you a nine hour window in which they would have someone out there to do the installation, and you just sat around and hoped that they showed up at all. I was apparently favored by the cable installer gods that day because the guy showed up within the first hour of the window, AND he was in a really great mood. "Hey, how ya doin, ready to get this all set up for ya..." and so on. "This will be fun," I thought. "Hey,...