Posts tagged as "communication" - Chris Hardie

I get the sense that I tend to spend an unusual amount of time exercising my "right" as a consumer to provide feedback to the companies and organizations from which I buy products and services. The general trend in "consumer action" these days when a company is providing poor customer service or substandard products seems to be cursing a bit under one's breath, perhaps having a tense exchange with The Manager, but otherwise letting it go...and usually returning again soon to patronize the same business...

I'm always amazed at what people assume you will automatically know or do when they send you a vague e-mail message with a vague request. At Summersault, we get messages sent to a generic "webmaster" address on a regular basis where people say "This website isn't working" or "I have a question about this website" and that's it. Of course, we host hundreds of websites, so it's kind of hard to figure out what they're talking about. Just today, someone posted a time-sensitive billing request for their...

Today I had a speaking engagement on combating unsolicited junkmail (spam). It was one of my first opportunities to speak about this topic to a public audience, and I was glad for the chance to share all of the knowledge I've accumulated about what is increasingly the bane of the Internet. A lot of people seem to be content to hit the delete key as they sort through their e-mail, but I think many are realizing that this approach doesn't "scale" well -- insert here numerous statistics about how much...