In reading the Gallup book First, Break All the Rules: What the World's Greatest Managers Do Differently, I encountered their list of questions that, when answered by close to 200,000 employees across almost 8,000 business units in different companies, turned out to be a good measure of organizational dynamics that led to lower employee turnover, higher … Continue reading →

Travel has a way of stretching the mind. The stretch comes not from travel's immediate rewards, the inevitable myriad new sights, smells and sounds, but with experiencing firsthand how others do differently what we believed to be the right and only way. I can't agree enough with this quote by Ralph Crawshaw.  I am always … Continue reading →

For over a year now, I've lived less than a mile away from my company's office in downtown Richmond, Indiana.  And for the first time in my life, on most days I get to and from the office by walking instead of driving.  It's been a really enjoyable shift, and one that I hope I … Continue reading →

Once in a while I can't help but comment here on a company or organization that has so clearly committed themselves to creating the worst possible customer service experience for their customers.  Interpage paging, which offers network paging services, faxing, voice and e-mail gateways, etc., is just one such company.  If you're considering using them, … Continue reading →

I have a few upcoming speaking events that you might be interested in: Capitalism vs. The Environment: A small business perspective on doing well AND doing good. This coming Thursday September 24th at 4 PM at Indiana University East in Whitewater Hall Room 132 the Community Room, free and open to the public, no registration … Continue reading →

A few weeks ago I was asked to talk with some folks at the Wayne County Area Chamber of Commerce about Summersault's past, present and future, and I enjoyed the conversation and questions very much.  One really good question that came out of the meeting was "how can Richmond better encourage, nurture, cater to technology … Continue reading →

Because you come here every day looking for blogging goodness, you've probably noticed that I've been a little quiet lately on that front.  This is in no small part due to the exciting adventure that has been moving my company's main office from the location we've occupied for ~9 years at 914 East Main Street … Continue reading →

Last summer, two generally swell guys in Indianapolis, Noah Coffey and Shawn Plew, decided to put together a conference for people in the area interested in blogging and social media, and it went quite well for a first-time effort - you can read my full reflections on Blog Indiana 2008 in a previous post.  (I … Continue reading →

We try to keep Summersault LLC as "flat" as possible, with minimal hierarchy and focus on authority relationships, opting instead for collaborative roles and even aspirations of a tribal staffing model.  But in my role as "Principal," I still end up taking on what would traditionally be called a "management" relationship with other staff. Recently, … Continue reading →

Today I'm sitting on a panel at Earlham College where we'll talk some about the world of business and money-making in the context of an Earlham education.  As a part of preparing for it, I was thinking about how my time at Earlham, and my relationship with the College since, has informed my experience in … Continue reading →