Posts with the tag "technical_support"

This page shows posts in my weblog that are tagged with the keyword(s) above. This is one of the ways you can browse all of the different topics I write about.


All online data lost after Internet crashes


Sometimes when people call us for technical support at Summersault, they tell us that in trying to troubleshoot a problem on their desktop computer, they have "deleted the Internet." It's always tempting to feign shock and horror, saying "that was YOU!?" and ask them to "get it back, oh dear God, get it back [...]

The difference between dollars and cents


I have yet to reach the end of the enjoyment I am experiencing from hearing this tech support call that someone recorded: Verizon doesn't know the difference between dollars and cents. As it turns into a global phenomenon, the caller documents his experience on his blog: http://verizonmath.blogspot.com/.
Your call may be recorded to insure [...]

A week literally crafted by demons from Hell


On Monday the problems with the brakes on my car got bad enough that I would need to take it in for service, and a new rattling noise developed that sounded like the front left tire was going to fall off. It was "billing" day and the Windows computer processing invoices froze up at [...]

Interviewed on WKBV, anyone hear it?


I was interviewed yesterday morning (at 7:10, jeesh) by Chris Nolte on AM 1490 WKBV about the "dangers of unsecured wireless networks at home." I already posted some follow-up technical information on the Summersault Weblog, but I thought I'd see if anyone reading here heard the interview? I've not to date thought of [...]