A few short stories of recent FAIL and WIN experiences in customer service: Trying to stop getting unsolicited postal mail from Comcast I'm not a Comcast customer, haven't been for a long time, and never at my current address. I get postcards, letters and brochures from them on a regular basis - sometimes several times … Continue reading →

If you're new to Facebook, Twitter or some of the other social networking spaces out there, you're probably asking yourself, "what should I expect to see when it comes to the status updates that people post in these places?" Or if you're a social networking veteran, you might still be thinking, "what's my niche online?  … Continue reading →

I have a lot of friends and colleagues who are rightly skeptical of the value that Twitter brings to the world, but who are also aware that there are things "happening" there that might be of interest.  Often the perception is that they either have to break down and sign up for a Twitter account … Continue reading →

If you spend any amount of time following my online adventures - through my blog, Twitter, Facebook, or otherwise - then there are some things you need to know: Please don't assume that you know me because you read my posts or status updates. I'm not saying this because I think I'm mysterious or hard … Continue reading →

Most of my blog posts are a main course dish with one primary taste.  This one is more of a salad with a bunch of different tastes thrown together. I did eat a salad for lunch today (nice transition) - radish, green onion, and goat cheese on spring mix greens, with poppy seed dressing.  Everything … Continue reading →

I tried a little experiment with Twitter last week.  I see lots of folks talking about how to make money with social media exposure like Twittering, but hadn't yet seen anyone talking about how to give away money via the same.  So on Wednesday I put out a challenge that for each new Twitter follower … Continue reading →

I love the Sonos multi-room music system.  It's a ridiculous luxury to have and I could fill up another blog post apologizing for it, but it's too much a fulfillment of the dreams I had as a kid about what the households of the future could be like to pass it up.  "Wait, you mean … Continue reading →

One of the trends that disturbs me about social networking sites and perhaps even online conversations in general is that the experience of interacting in those virtual spaces is seen by some as a substitute for real world experiences and interactions.  Or put another way, it's like we spend more of our time talking about … Continue reading →

I really am sorry, but I can't help but share a few random things about my Twitter experiences lately.  (This blog post will not have any socially redeeming value, and may need to be taken as a cry for help.) On Friday, I received an e-mail from Aaron Scamihorn at MediaSauce, who apparently saw one … Continue reading →

You may have noticed that I was playing around with the Twitter Tools plugin for WordPress, and that it was generating these weekly digests of my Twitter posts on Fridays.  I'm not going to do that anymore, but you can always follow me on Twitter directly or with your favorite blog/RSS feed reader/twitter tool or … Continue reading →