Comments on: Is it possible for Sprint customer service to be this bad? http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html Personal Blog for James Christopher Hardie Tue, 07 Oct 2008 09:57:52 +0000 http://wordpress.org/?v=2.6.1 By: Angry Sprint Customer http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86198 Angry Sprint Customer Wed, 01 Oct 2008 01:13:58 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86198 Oh my Chris! We though we were the only ones who have had problems with sprint...almost the identical problems have happened with my phones! We switched to TMOBILE today...after yesterday...ongoing SEVEN hour customer service calls and sprint chats..being hung up on two times, being told "ok i apologize for the inconvience" a thousand times, after being told ok the problem has been fixed....after the aggrivation and frustration...it was time to end our 6year long service with sprint. and we will NOT be paying the $200 cancellation fee...why? because Sprint failed to hold up their end of the freakin contract, the ridiculous complications i had with them every single bill cycle...its just enough. They arent seeing a dime more out of us! Oh my Chris! We though we were the only ones who have had problems with sprint...almost the identical problems have happened with my phones! We switched to TMOBILE today...after yesterday...ongoing SEVEN hour customer service calls and sprint chats..being hung up on two times, being told "ok i apologize for the inconvience" a thousand times, after being told ok the problem has been fixed....after the aggrivation and frustration...it was time to end our 6year long service with sprint. and we will NOT be paying the $200 cancellation fee...why? because Sprint failed to hold up their end of the freakin contract, the ridiculous complications i had with them every single bill cycle...its just enough. They arent seeing a dime more out of us!

]]> By: Rich Newbold http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86130 Rich Newbold Sat, 13 Sep 2008 22:51:22 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86130 My wife and I just called Sprint this afternoon and canceled our contract. I had problems with Sprint similiar to the ones you describe. We were Sprint customers since 1995. We made the fatal mistake of calling customer service to inquire about how much credit we had accrued towards the upgrade of a new phone. The next thing we know is that two new phones showed up on our door step that we had not ordered and not authorized. That began a 2 month ordeal dealing with Sprint customer service. After speaking with about 15 different customer service reps over the two month time frame we finally learned that we had also signed up to a new 2 year contract that we had not authorized. To make a long story short my wife and I spent 2 months dealing with incompetant, rude, and totaly unconcerned Sprint representatives. Several times they told us they would send us prepaid mailers to return the phones but those mailers never came. Over time we began to realize theat these promises were nothing more than lies so they could placate us and get us off the phone. They probably thought that the odds were that when we discovered their lie and called back, we would bother someone else. Lies, fraud, incompetance, lack of service and condecending treatment of their customers resulted in our saying good by. As of today we start fresh with Verizon. Rich Newbold My wife and I just called Sprint this afternoon and canceled our contract. I had problems with Sprint similiar to the ones you describe. We were Sprint customers since 1995. We made the fatal mistake of calling customer service to inquire about how much credit we had accrued towards the upgrade of a new phone. The next thing we know is that two new phones showed up on our door step that we had not ordered and not authorized. That began a 2 month ordeal dealing with Sprint customer service. After speaking with about 15 different customer service reps over the two month time frame we finally learned that we had also signed up to a new 2 year contract that we had not authorized.

To make a long story short my wife and I spent 2 months dealing with incompetant, rude, and totaly unconcerned Sprint representatives.

Several times they told us they would send us prepaid mailers to return the phones but those mailers never came. Over time we began to realize theat these promises were nothing more than lies so they could placate us and get us off the phone. They probably thought that the odds were that when we discovered their lie and called back, we would bother someone else.

Lies, fraud, incompetance, lack of service and condecending treatment of their customers resulted in our saying good by.

As of today we start fresh with Verizon.

Rich Newbold

]]> By: judith forcier http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86101 judith forcier Sat, 06 Sep 2008 18:45:26 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86101 Sprint haas the worse service I've ever known. My phooone went out for no reason 1 mo. before the 2 yr contract was over. They sold me a phone ofr 50.00 it lasted 2 wks, stopped working. Just keeps saying no charge. Took it back & was told they can't fix it as I never bought a ins, policy on it. They can't sell me another one for $50.00 +ins, because phooones are now 150.00 + ins.policy.That I have to buy a 2 yr. contract. Thying to speak to a civil(nice) person or asuperior by phoooone is not posssible. I don't want another 2 yr. policy nor new phone as I have trouble staying up with expenses now on a limited budget & for health reasons worry that I may be over my head in medical. I need a month to month contract now. And to relate this to a manager or Ceo or etc, the phooone answering people won't let this happen. BAD business Sprint!!!! Sprint haas the worse service I've ever known. My phooone went out for no reason 1 mo. before the 2 yr contract was over. They sold me a phone ofr 50.00 it lasted 2 wks, stopped working. Just keeps saying no charge. Took it back & was told they can't fix it as I never bought a ins, policy on it. They can't sell me another one for $50.00 +ins, because phooones are now 150.00 + ins.policy.That I have to buy a 2 yr. contract. Thying to speak to a civil(nice) person or asuperior by phoooone is not posssible. I don't want another 2 yr. policy nor new phone as I have trouble staying up with expenses now on a limited budget & for health reasons worry that I may be over my head in medical. I need a month to month contract now. And to relate this to a manager or Ceo or etc, the phooone answering people won't let this happen. BAD business Sprint!!!!

]]> By: Brandy http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86066 Brandy Sun, 31 Aug 2008 13:42:29 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-86066 It is like dejavu reading your story. I have also been charged for thing and told I shouldn't have had them. Or that the other person I spoke to didn't know what they were talking about. My favorite is when I get told they can't do something and you ask for a supervisor and then all of a sudden they can fix your problem. Then something always goes wrong. Sprint is the biggest, largest employer of the "Mentally Impaired" (no offense to those who are really Mentally impaired). and yes I do find it offensive that those customer service people would make fun of the Handicapped like that. You know acting like such incompetent 2yr old Mentally retarded bastards. They just go around acting like that and making of those truly handicapped. I have decided that they are just acting, because I keep trying to tell myself that the world could not possibly be full of "THESE" people. You know the ones. (I think they are starting their own groups. They are trying to take over the world. It just might work because I think they are just trying to drive the rest of us to suicide so they can breed and take over the world). I am so frustrated and unhappy with my service at sprint. I still have a contract after 3 years. I would rather gouge my eyes out than renew a contract with Sprint and have to call and deal with "THOSE" people. If they didn't always try and steal my money and overcharge me and "forget" to add things I am paying for I would let the little things go.But if I did this those "little" things aren't so little when they literally are in the thousands of dollars. The total is close to $3,000, that if I hadn't called and spent hours arguing with these degenerates, I would never have gotten taken care of. My contract is because of changes in my plan. It is not even to offset the costs of a free or discounted phone. I switched to a nationwide plan, they added a year, I added a line and increased my minutes, and they extended my contract two years. I things that cost me more and make them more money and that's not enough. Although I can't imaging that they are profiting that well in recent times. From what I have been reading on the Internet I am not the only unhappy customer and I won't be the last. I am easy to please. I understand mistakes get made. I understand issues arise. But when you make your goal for the day to be a complete asshole to everyone you come across that's when I get a little ticked. When I have to spend 3hrs on the phone trying to get money credited back for services i was charged for and never requested or received, when I would like to be spending time with my daughter that's when I just flip and am no longer nice. I understand how hard customer service is and I try to be nice but my pet peeve is ignorance and snobbishness and I think that those are the two top requirements to being a SPRINT customer service jerk. Thanks for the venting. Sorry for any offense I may have caused anyone. (unless you work for sprint and are an ass then I am so not sorry) It is like dejavu reading your story. I have also been charged for thing and told I shouldn't have had them. Or that the other person I spoke to didn't know what they were talking about. My favorite is when I get told they can't do something and you ask for a supervisor and then all of a sudden they can fix your problem. Then something always goes wrong. Sprint is the biggest, largest employer of the "Mentally Impaired" (no offense to those who are really Mentally impaired). and yes I do find it offensive that those customer service people would make fun of the Handicapped like that. You know acting like such incompetent 2yr old Mentally retarded bastards. They just go around acting like that and making of those truly handicapped.

I have decided that they are just acting, because I keep trying to tell myself that the world could not possibly be full of "THESE" people. You know the ones. (I think they are starting their own groups. They are trying to take over the world. It just might work because I think they are just trying to drive the rest of us to suicide so they can breed and take over the world).

I am so frustrated and unhappy with my service at sprint. I still have a contract after 3 years. I would rather gouge my eyes out than renew a contract with Sprint and have to call and deal with "THOSE" people.

If they didn't always try and steal my money and overcharge me and "forget" to add things I am paying for I would let the little things go.But if I did this those "little" things aren't so little when they literally are in the thousands of dollars. The total is close to $3,000, that if I hadn't called and spent hours arguing with these degenerates, I would never have gotten taken care of.

My contract is because of changes in my plan. It is not even to offset the costs of a free or discounted phone. I switched to a nationwide plan, they added a year, I added a line and increased my minutes, and they extended my contract two years. I things that cost me more and make them more money and that's not enough.

Although I can't imaging that they are profiting that well in recent times. From what I have been reading on the Internet I am not the only unhappy customer and I won't be the last.

I am easy to please. I understand mistakes get made. I understand issues arise. But when you make your goal for the day to be a complete asshole to everyone you come across that's when I get a little ticked. When I have to spend 3hrs on the phone trying to get money credited back for services i was charged for and never requested or received, when I would like to be spending time with my daughter that's when I just flip and am no longer nice.

I understand how hard customer service is and I try to be nice but my pet peeve is ignorance and snobbishness and I think that those are the two top requirements to being a SPRINT customer service jerk.

Thanks for the venting.
Sorry for any offense I may have caused anyone. (unless you work for sprint and are an ass then I am so not sorry)

]]> By: Mike http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85976 Mike Mon, 04 Aug 2008 00:01:54 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85976 I want to describe *my* most recent experience with Sprint customer service: Ever since I bought a prepaid Sprint phone card, the software has with almost no exceptions been telling me, when I enter the destination number of a call, that the number is invalid. But then when it gives me a chance to enter it a second time, it without exception accepts it and connects me, after having wasted a certain amount of my time. It's not so long each time, but the more calls I make, the more annoying the cumulative wasted time becomes. So today I called Sprint customer service, the number printed on the back of the phone card. The first rep, after listening to my problem (which I made clear had happened dozens of times), said she would call the prepaid calling card number *for* me, so I could make my call. When I tried to explain that this would merely be repeating my oft-repeated experience, she said "What do you want me to do?" but every time I tried to tell her that I wanted her to escalate the problem to techies who could deal with this obvious software problem, she interrupted me. It was obvious she was completely uninterested in what I wanted her to do. Three more times, the next three customer service reps each hung up on me when I tried to explain, using entirely polite language (though you can be sure that's not how I felt after wasting more than 1 1/2 hours on this nonsense). I cannot possibly express how strongly I would urge anyone considering doing business with Sprint to reconsider. I want to describe *my* most recent experience with Sprint customer service:

Ever since I bought a prepaid Sprint phone card, the software has with almost no exceptions been telling me, when I enter the destination number of a call, that the number is invalid.

But then when it gives me a chance to enter it a second time, it without exception accepts it and connects me, after having wasted a certain amount of my time.

It's not so long each time, but the more calls I make, the more annoying the cumulative wasted time becomes.

So today I called Sprint customer service, the number printed on the back of the phone card. The first rep, after listening to my problem (which I made clear had happened dozens of times), said she would call the prepaid calling card number *for* me, so I could make my call.

When I tried to explain that this would merely be repeating my oft-repeated experience, she said "What do you want me to do?" but every time I tried to tell her that I wanted her to escalate the problem to techies who could deal with this obvious software problem, she interrupted me. It was obvious she was completely uninterested in what I wanted her to do.

Three more times, the next three customer service reps each hung up on me when I tried to explain, using entirely polite language (though you can be sure that's not how I felt after wasting more than 1 1/2 hours on this nonsense).

I cannot possibly express how strongly I would urge anyone considering doing business with Sprint to reconsider.

]]> By: chacha http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85929 chacha Tue, 08 Jul 2008 20:58:50 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85929 i too have just felt the sting of sprints customer service. i have just ordered there services with three phones at a special discount thru my job. the price came to $107.00, which has already been deducted from my account. i have just found out my services have been suspended because i have a bill of 800.00. keep in mind i have only had the service since 6/27. they also say i cannot cancel my plan because it's suspended and not active. i too have just felt the sting of sprints customer service. i have just ordered there services with three phones at a special discount thru my job. the price came to $107.00, which has already been deducted from my account. i have just found out my services have been suspended because i have a bill of 800.00. keep in mind i have only had the service since 6/27. they also say i cannot cancel my plan because it's suspended and not active.

]]> By: S Rehard http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85898 S Rehard Thu, 26 Jun 2008 16:24:42 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85898 Sprint treats their employees so badly that it's no wonder they can't think well enough to help people, my daughter works for them in Tulsa and they refuse to train them on new things coming out and try to get them to quit if they are doing better than the managers so that the mangers can keep their jobs Sprint treats their employees so badly that it's no wonder they can't think well enough to help people, my daughter works for them in Tulsa and they refuse to train them on new things coming out and try to get them to quit if they are doing better than the managers so that the mangers can keep their jobs

]]> By: Yeah Right! http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85554 Yeah Right! Sat, 14 Jun 2008 00:39:15 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85554 it is pretty normal that you feel frustated, but i got a new for you. for sprint you're a customer more, they dont care if you write a blog about you "bad customer service experience" none of them is going to say "I appologize" don't even dream about it or about a refound! (: you must take a break of all those calls to customer care, and get a life!. What do you think, Chris Hardies? it is pretty normal that you feel frustated, but i got a new for you.
for sprint you're a customer more, they dont care if you write a blog about you "bad customer service experience" none of them is going to say "I appologize" don't even dream about it or about a refound! (:

you must take a break of all those calls to customer care, and get a life!.

What do you think, Chris Hardies?

]]> By: Sprint Continues Text Messaging Scam - Vance Decker http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85371 Sprint Continues Text Messaging Scam - Vance Decker Tue, 03 Jun 2008 04:57:31 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85371 [...] ‘Chris Hardie’s Weblog’ Blog “Is it possible for Sprint customer service to be this bad?“ [...] [...] ‘Chris Hardie’s Weblog’ Blog “Is it possible for Sprint customer service to be this bad?“ [...]

]]> By: Brian Pellegrini http://www.chrishardie.com/blog/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85306 Brian Pellegrini Fri, 30 May 2008 22:49:53 +0000 http://www.chrishardie.com/weblog/archives/2007/03/is-it-possible-for-sprint-customer-service-to-be-this-bad.html#comment-85306 I had terrible problems with their customer service today as well. Turns out after an hour of waiting, the CS Rep was in Mexico!!!!!!!!!!! I think I will get a ball of string and two cans to make any further calls... grrrrr I had terrible problems with their customer service today as well. Turns out after an hour of waiting, the CS Rep was in Mexico!!!!!!!!!!! I think I will get a ball of string and two cans to make any further calls... grrrrr

]]>