Site Archives for the category "consumer watch"

The 2007 Wayne County Alternative Gift Fair


The 2007 Wayne County Alternative Gift Fair, held at the new Reid Hospital today, has just concluded. It was a great opportunity to get gifts for family and friends in the form of donations to local non-profit organizations, and at least for me, a great alternative to a day at the mall buying stuff. [...]

You know the world is ending when...


I've blogged before about turning points in awareness of the issues that we face with regard to "the environment" and the energy crisis. Today I received a postcard in the mail with a photo of a man holding a gasoline pump nozzle up to his head, in an image that unavoidably evokes a suicide [...]

My VOIP home phone setup using trixbox


I've generally been content not having a physical phone line at home and using my cell phone instead. I'm not much of a phone person anyway, my back yard looked a lot nicer when Verizon cut down the unsightly cable, and it's certainly a cost savings. But sometimes, I still long to have [...]

The Cheapest Pine Nuts In Town


Recently, the Summersault staff was eating together at the Golden Corral here in Richmond. They were out of the feed buckets that you just strap onto your head and tilt up, so we ended up having a conversation. We noted that they have pine nuts on their all-you-can-eat salad bar in large quantities.
Pine [...]

Local carpet company covers up error


This is another customer service observation, though hopefully not one that isn't already completely obvious. I recently had some new carpet installed in an apartment that I rent out (which, by the way, is available again at the beginning of August, if you're interested), and it was the first time I'd ever hired anyone [...]

Is it possible for Sprint customer service to be this bad?


Presenting: another epic saga of wireless phone company incompetence...bear with me.
I'd had my Sprint cell phone and plan since 2001 - six years of relatively problem free operation (minor billing annoyances aside). And they recognized that I was a loyal customer who always paid my bill on time - in recent years they regularly [...]

For national security reasons


It's interesting to me that the phrase "for national security reasons," offered by the U.S. government and governments around the world to justify various uncomfortable activities (withholding information from or spying on its citizens, demanding cooperation from corporations in legal gray areas, etc.) is so commonly used and so consistently effective. It's effectiveness is [...]

Linksys customer service destroyed by earthquake


I called the sales team at Linksys today to ask for help in picking which one of their products Summersault wanted to purchase. I saw this notice on their "contact us" web page:
Due to a major earthquake in the South-Pacific area, telephone, internet circuits, and services from the United States have interrupted our call [...]

The reason for the season, from Menards


I opened up today's Sunday newspaper bundle to find a brown paper grocery bag from Menards that said "Merry Christmas! 15% OFF ANYTHING YOU CAN FIT INSIDE THIS BAG!" The fine print - inscribed on both sides of the bag, mind you - was my favorite:
All merchandise must fit inside the bag, all [...]

The difference between dollars and cents


I have yet to reach the end of the enjoyment I am experiencing from hearing this tech support call that someone recorded: Verizon doesn't know the difference between dollars and cents. As it turns into a global phenomenon, the caller documents his experience on his blog: http://verizonmath.blogspot.com/.
Your call may be recorded to insure [...]