Site Archives for the category "consumer watch"
The reason for the season, from Menards
I opened up today's Sunday newspaper bundle to find a brown paper grocery bag from Menards that said "Merry Christmas! 15% OFF ANYTHING YOU CAN FIT INSIDE THIS BAG!" The fine print - inscribed on both sides of the bag, mind you - was my favorite:
All merchandise must fit inside the bag, all [...]
The difference between dollars and cents
I have yet to reach the end of the enjoyment I am experiencing from hearing this tech support call that someone recorded: Verizon doesn't know the difference between dollars and cents. As it turns into a global phenomenon, the caller documents his experience on his blog: http://verizonmath.blogspot.com/.
Your call may be recorded to insure [...]
Customer service done poorly by Ramada
Earlier in life I had a job as the senior front desk clerk at a national hotel chain. I made reservations, served breakfast, transferred calls, checked people in, checked people out, cleaned the pool, cleaned rooms when housekeeping had left for the day, chatted with vacationers and placated frustrated guests. The experience has [...]
A review of Blue Vinyl
It would be nice if some day we could say, "great, now we know about ALL of the human-made products and processes that can give us cancer and harm the planet, now let's start doing something about them." But alas, it seems that everywhere you look, there's a new story about a chemical or [...]
Customer service done right by Fazoli's
Over the weekend I visited the Fazoli's drive through on my way out of town - it's the closest thing we've got to an Italian restaurant (though maybe not for long) and I have a certain affinity for it after having worked at one as a teenager for one of my first real jobs (it [...]
When people driving cars kill people riding bikes
While I was in Chicago this past week for the professional technical conference some of us from Summersault were attending, we were walking to dinner one night and witnessed the driver of an SUV come within inches of hitting a cyclist. Despite the fact that the driver was rushing to turn through a yellow [...]
Pal-Item forgets that framing trumps truth?
As the whole EDC mess swirls on and the gloves come off, the Palladium-Item, Richmond's local daily newspaper, has continued to insist that its role in fueling the fire of outrage over the EDC's affairs has just been about reporting the truth. It is with this sentiment that they've responded to public criticism of [...]
Switching to Parallax for home broadband
This is an unabashed plug for Parallax and their high speed wireless Internet access service. I complain enough on this blog about poor customer service experiences, so it's important to me that I document the rare but special times when I have a really positive experience. I'd been using Insight's cable broadband service, [...]
More credit card offers...from Miami University?
Sound the rant alert. I've written here before about how much I don't like getting credit card offers in the mail, but I've learned to deal with it. Or, I thought I had. Then came the onslaught of offers from the Miami University Alumni Association for a card branded by Miami - [...]
Bring Your Own Bags, Save Money
Plastic grocery bags. Some people throw them away. Some people ball them up and keep them forever. Some people crochet them into wreaths, rugs, purses and other beautiful things. I definitely fall into the "keep them forever" camp, or at least I did until I learned that some grocery stores around [...]


