Chris Hardie's Weblog

I've had a bad case of unusually persistent headaches lately, and when I experience health problems I usually try to identify simple potential causes and solutions before I go get all up inside the conventional healthcare system. Some call this holistic health, I just call it common sense and listening to the marvelous self-diagnosing [...]

I get the sense that I tend to spend an unusual amount of time exercising my "right" as a consumer to provide feedback to the companies and organizations from which I buy products and services. The general trend in "consumer action" these days when a company is providing poor customer service or substandard products [...]

Bruce Schneier has saved future bureaucrats some time and written the core text of the 2015 US Congressional report on the impacts of the REAL ID Act. The report will find that the creation of this national ID card back in 2005 introduced unnecessary security risks, compounded existing data privacy issues, incurred extraordinary costs [...]

I had come to accept that possessing and using a credit card necessitated the related evil of receiving pre-approved credit card offers, and similar junk like insurance quotes. But just today I read the fine print on the back of one of these offers, and found reference to a new service that allows you [...]

I had a nice call this morning from Nick, the local store manager of the OfficeMax in Richmond. I'd recently had some really poor customer service experiences in that store with them and had submitted a narrative of those experiences for their review. I usually don't bother going back to a place after [...]

I called Vectren Energy Delivery (a.k.a. the gas company) the other day with a question about my bill, and was pleasantly surprised by a customer service measure they've implemented. When I had made my way through the phone tree to the point where I start to sit on hold, the system said "we'll call [...]

I sent this letter to Timex, and have not yet received any response. They may well have trashed it, but I think I would like it if I received this kind of specific technical feedback on the products/services I create.
Timex Audio Products
135 Essex Avenue
Avenel, NJ 07001
September 25, 2004
To Whom It May Concern:
Greetings. I [...]

Well, it's that time of year again, when public radio stations completely abandon any pretense of professionalism and dignity, and begin soliciting their listeners for money.

Announcer #1: Well, we're sorry to break in to this news story about critical current events, but we've got a great jello recipe that can be yours for a pledge [...]

My letter of Tuesday, Sep 7th, 8:30 PM:
Greetings. For the second time in a month, I recently ordered Papa John's breadsticks and had them delivered with only a Garlic sauce - no pizza sauce or cheese sauce as has been included in the past. Your website indicates that at least the pizza sauce [...]

Fair warning: this post is pure rant.
I have a Sprint PCS phone that I use as my primary, and only, home phone line. There are tons of reasons why I like this arrangement, which I won't go into here, but I've been a loyal, pay-on-time Sprint customer for several years now. Which [...]